Complete Beginner’s Guide to UX Research by UX Booth
Two Keys to Data and Product research by Ben Dressler
20 Questions Every Product Manager Should Ask Their Users—Not Their Team by Hannah Alvarez
DIY User Research for Product People by Chris Massey
User Research is Product Management by Jack Cole
My product management toolkit (10): Jobs-To-Be-Done by Marc Abraham
3 Easy Exercises to Improve Your Customer Focus by Jackie Bavaro
Methods and Deliverables
When to Use Which User-Experience Research Methods by Christian Rohrer
Why You Only Need to Test with 5 Users by Jakob Nielsen
User Interviews – The Beginner’s Guide by Chris Mears
5 Steps to Create Good User Interview Questions by Teo Yu Sheng
How to Take Notes During Customer Research Interviews by Teresa Torres
Uncovering the unknown by Mark Wilson
Diary study guide: How to get the best results by Isabel Santafe
User Journey Mapping
A Beginners’ Guide to User Journey Mapping by Geordie Kaytes
Mapping the Experience by Chris Risdon
How to build an experience map by Niall O’Connor
Why Do Products Fail? – Ignoring Context by Tyner Blain
Creating Personas by Eva Ilama
Your Website is Not for You! by Christopher Butler
Understanding your users’ mental model by Sian Townsend
Mental Models by Jakob Nielsen
A guide to carrying out usability reviews by UX for the Masses
Planning a Usability Test by usability.gov
Running a Usability Test by usability.gov
Heuristic Evaluation – a Step By Step Guide by Nicky Danino
The Beginners’ Guide to Benchmarking User Experience by David Travis
A Guerilla Usability Test on Dropbox Photos by Francine Lee
Surveys and Questionnaires
How to Use Surveys to Get the Most out of Your Research by Christine Danko
Should I Use Surveys? 7 Ways to Know For Sure by Megan Kierstaed
Surveys 101 by SurveyMonkey
15 useful user feedback questions for online surveys by UX for the Masses
Designing an in-app Survey by Budi Harto Tanrim
The Ultimate Guide To A/B Testing by Paras Chopra
How to use A/B testing for better product design by Andrew Chen
Following up on User Research
How to Tell the User’s Story by Christopher Butler
Product feedback you can act on by Dan Ritzenthaler
The when and where of product feedback by Des Traynor
The Customer Is Always Right… Except When They Aren’t by Wade Foster
User tests are not enough by Guillaume Bruere
Tools for Conducting User Research
User Persona Creator
Freemium online tool for creating user personas.
Tool that captures interactions and video of users when using your app.
Tool that gathers data and records videos of what users are doing in your app.
Free survey tool created by Google.
More advanced survey tool.
Tool specialized in AB-testing on mobile platforms.
AB-testing on web and mobile.
The Best Books about User Research
Understanding Your Users, Second Edition: A Practical Guide to User Research Methods by Kathy Baxter
This new and completely updated edition is a comprehensive, easy-to-read, “how-to” guide on user research methods. The techniques can be used together to form a complete picture of the users’ needs or they can be used separately throughout the product development lifecycle to address specific product questions. This book has something to offer whether you are new to user experience or a seasoned UX professional. After reading this book, you’ll be able to choose the right user research method for your research question and conduct a user research study. Then, you will be able to apply your findings to your own products.
Validating Product Ideas: Through Lean User Research by Tomer Sharon
Want to know what your users are thinking? If you’re a product manager or developer, this book will help you learn the techniques for finding the answers to your most burning questions about your customers. With step-by-step guidance, this book shows you how to tackle the research to build the best possible product.
UX for Lean Startups: Faster, Smarter User Experience Research and Design by Laura Klein
Great user experiences are essential for products today, but designing one can be a lengthy and expensive process. With this practical, hands-on book, you’ll learn how to do it faster and smarter using Lean UX techniques. UX expert Laura Klein shows you what it takes to gather valuable input from customers, build something they’ll truly love, and reduce the time it takes to get your product to market. No prior experience in UX or design is necessary to get started.
The User’s Journey: Storymapping Products That People Love by Donna Lichaw
Like a good story, successful design is a series of engaging moments structured over time. The User’s Journey will show you how, when, and why to use narrative structure, technique, and principles to ideate, craft, and test a cohesive vision for an engaging outcome. See how a story first approach can transform your product, feature, landing page, flow, campaign, content, or product strategy.
Designing for the Digital Age: How to Create Human-Centered Products and Services by Kim Goodwin
Designing successful products and services in the digital age requires a multi-disciplinary team and the ability to come up with the big ideas that make a desirable product or service, as well as the skill and perseverance to execute on the thousand small ideas that get your design into the hands of users. This comprehensive, full-color volume addresses all of these and more with detailed how-to information, real-life examples, and exercises. Topics include assembling a design team, planning and conducting user research, analyzing your data and turning it into personas, using scenarios to drive requirements definition and design, collaborating in design meetings, evaluating and iterating your design, and documenting finished design in a way that works for engineers and stakeholders alike.
Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams by James Kalbach
Customers who have inconsistent, broken experiences with products and services are understandably frustrated. But it’s worse when people inside these companies can’t pinpoint the problem because they’re too focused on business processes. This practical book shows your company how to use alignment diagrams to turn valuable customer observations into actionable insight. With this unique tool, you can visually map your existing customer experience and envision future solutions. Product managers will learn how experience diagramming can help determine where business goals and customer perspectives intersect. Once you’re armed with this data, you can provide users with real value.
Quantifying the User Experience: Practical Statistics for User Research by Jeff Sauro
This book offers a practical guide for using statistics to solve quantitative problems in user research. Many designers and researchers view usability and design as qualitative activities, which do not require attention to formulas and numbers. Sauro discusses ways to quantify user research; summarize data and compute margins of error; determine appropriate samples sizes; standardize usability questionnaires; and settle controversies in measurement and statistics, making the book a valuable resource for those engaged in measuring the behavior and attitudes of people during their interaction with interfaces.